To reach our goal of becoming a digital and 5-star international airline, Vietnam Airlines plans to launch a wide range of upgraded products and services in 2021.
1. Vietnam Airlines’ official new website will offer more functions, such as online-payment for special service charges; and online purchase of souvenirs, duty-free goods, and tour products, etc. at preferential prices;
2. Online check-in will be available via our website – www.vietnamairlines.com – for flights operated by SkyTeam member airlines;
4. Vietnam Airlines’ App will offer new and specialized features, including medical declaration; Cash and Miles payments for Lotusmiles members; new payment gateways via ZaloPay, AirPay, etc.
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5. Passengers will be able to drop their luggage at automatic check-in counters at Tan Son Nhat International Airport; and self-swipe their pass at the boarding gates at Noi Bai, Danang, and Tan Son Nhat Airports;
6. Passengers will be able to check in and receive their boarding passes at home and send their luggage to the airport in advance;
7. Passengers’ luggage can be delivered to their home after landing;
8. Through check-in for flights operated by Vietnam Airlines, Pacific Airlines, and VASCO will have better connections;
9. There will be more in-flight services with new and intriguing dishes; special menus for children and vegans; and traditional dishes such as square sticky rice cakes (banh chung) and sticky rice, and frozen meat in Business class during the Tet holidays;
10. We will customize our customer care, appreciation programs, and special events for individual passengers.
